FAQs

Frequently Asked Questions

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Browse listings across categories or set up category alerts to get notified when something you want hits the platform. When you find an item, you can buy it directly at the listed price or place a bid if it's up for auction. Once your order is created and active, your payment is held securely by Declutr — it doesn't go to the seller yet. At this point, both you and the seller can see each other's contact information, so you can connect directly to sort out the logistics — delivery, pickup, condition, whatever you need to confirm. When you're satisfied with what you've received, you approve the payment and the funds are released to the seller. That's when the transaction is officially complete. Simple, transparent, and safe from start to finish.

When you make a purchase on Declutr, your payment is held securely by the platform until you confirm that you've received your item and you're satisfied. Only then is the seller paid. This means your money is never at risk the moment you check out — it stays protected throughout the entire process.